Service & Support

Maintaining and enhancing capability through-life performance

Overview

At EID we don’t believe that our partnership with customers comes to an end when a programme or project is completed. As navy and army communications specialists, troubleshooting and problem-solving, we are ready to support customer maintenance needs 24/7 anywhere in the world.

Our team of engineers are able to fully recreate conditions at our HQ to solve challenges with military communication systems and naval communication systems, so that we can quickly and efficiently resolve the issue on-site.

EID’s service and support experts can also upgrade and replace hardware to improve system operation and extend the life cycle of communication technologies.

For more information, contact EID Services & Customer Support team who are standing by ready to maintain and improve capability reliability to ensure effective military and naval communications.

Through Life Support

Upgrade & Midlife Update

To maintain the operational effectiveness of our capabilities, EID can provide hardware and software upgradable solutions to help futureproof communication systems.

We have a dedicated team of experts who conduct on-site surveys to determine the ability for midlife or complete system upgrades. With expertise spanning equipment installation, cable planning and systems and sub-system integration, we can provide this service for existing legacy systems and communications systems provided by EID.

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After Warranty & Repairs

When a project ends and the equipment warranty expires, additional services are often needed to maintain the operation of an installed capability, such as new equipment installations, setting-to-work and support to HAT (harbour acceptance test) and SAT (sea acceptance test).

EID’s team are troubleshooting experts and able to enhance the performance of products and solutions and provide support for any operational or maintenance issues.

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Maintenance Training

EID offers various levels of training programmes to ensure that operators are confident in completing maintenance tasks. The training programmes are designed to provide the operator with the skills and knowledge to be able to troubleshoot and fault-find under operational conditions.

Our training programmes include:

  • Operator and Organic Level Maintenance
  • Intermediate Level Maintenance
  • Train the Trainer
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ILS & Maintenance Management

A key concern during design phase is the availability of recommended on-board and base spares to maintain the system until a mid-life upgrade is considered. At EID, we identify all the consumables and spare parts of a system and keep them in stock to be able to maintain customer systems quickly and efficiently. This effectively reduces the period which a capability is out of service for.

We also support our customers with maintenance contracts, providing in-service support throughout the life cycle of the system, maintaining its software, hardware and relevant documentation.

The services baseline which can be included in a maintenance contract are:

As an option, a reserved capacity component can be included on the maintenance contract baseline, and it offers development of new system software functionalities and capabilities, acquisition of new hardware parts or components plus all the new documentation updates.

To know more about these, please contact us support@eid.pt

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